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Terms & Conditions

These Terms & Conditions comply with the Australian Consumer Law (ACL) under the Competition and Consumer Act 2010 (Cth).

1. Agreement to Terms

By booking or using MZMA Services' cleaning and detailing services, you agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not book our services.

2. Australian Consumer Law Guarantees

Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to:

  • A replacement or refund if a service has a major problem
  • Compensation for any other reasonably foreseeable loss or damage
  • Repair or having the service supplied again if the problem can be remedied

Nothing in these terms excludes, restricts, or modifies your rights under the Australian Consumer Law.

3. Service Description

We provide professional cleaning and detailing services including window cleaning, pressure washing, gutter cleaning, solar panel cleaning, car detailing, and property maintenance. Service descriptions and pricing are provided in quotes and may be subject to change based on actual site conditions.

4. Booking and Confirmation

Bookings are confirmed once we provide written or verbal confirmation (including email, SMS, or phone). We reserve the right to:

  • Reschedule services due to adverse weather conditions or unforeseen circumstances
  • Decline or cancel bookings if we cannot safely or effectively perform the service
  • Request additional information about property access or conditions

5. Payment Terms

Payment terms are as follows:

  • Payment is due upon completion of service unless otherwise agreed in writing
  • We accept cash, bank transfer, and card payments (via Stripe)
  • For recurring maintenance packages, payment is due at the beginning of each billing cycle via automatic subscription billing
  • Late payments may incur additional charges or result in service suspension

6. Property Access and Preparation

Customers must ensure:

  • Safe and reasonable access to all areas requiring service
  • Removal of personal items, furniture, or obstacles from work areas
  • Securing of pets in a safe location away from work areas
  • Vehicles are unlocked and accessible for automotive detailing
  • Notification of any hazards (e.g., slippery surfaces, electrical issues, asbestos)

We may charge a call-out fee if we cannot access the property or complete the service due to customer-preparedness issues.

7. Liability and Insurance

MZMA Services holds public liability insurance. However, our liability is limited as follows:

  • We are not liable for pre-existing damage, normal wear and tear, or damage caused by faulty property infrastructure
  • We are not liable for indirect, consequential, or incidental damages
  • Any concerns or damage claims must be reported within 24 hours of service completion
  • Our total liability is limited to the value of the service provided, except where prohibited by law

8. Cancellations and Rescheduling

Please refer to our Cancellation Policy for details. In summary:

  • 24 hours' notice is required for free cancellation or rescheduling
  • Cancellations within 24 hours may incur a fee (from $50 for residential, higher for commercial)
  • No-show fees apply if our team cannot access the property
  • Emergency and weather exceptions apply

9. Weather-Related Delays

Services may be rescheduled at no additional cost due to adverse weather conditions including heavy rain, storms, extreme heat, or unsafe working conditions. We will contact you promptly to arrange an alternative date.

10. Warranty and Satisfaction

We stand behind the quality of our work:

  • If you are not satisfied, contact us within 24 hours for a free re-service
  • If re-service does not resolve the issue, refunds may be considered at our discretion
  • Please refer to our Refund Policy for details

11. Subscription Services (Maintenance Packages)

For recurring maintenance packages:

  • Subscriptions are billed monthly via Stripe payment processing
  • You may cancel your subscription at any time with 30 days' notice
  • Services scheduled before cancellation will be honored
  • Refunds for partial months are not provided unless required by law

12. Privacy

We collect and handle personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). Please review our Privacy Policy for details.

13. Changes to Terms

We may update these Terms & Conditions at any time. Changes will be effective upon posting to our website. Continued use of our services constitutes acceptance of updated terms.

14. Governing Law

These Terms & Conditions are governed by the laws of Victoria, Australia. Any disputes will be subject to the non-exclusive jurisdiction of Victorian courts.

15. Contact Information

For questions about these Terms & Conditions, please contact us:

  • Phone: 0468 691 073
  • Location: Shepparton, Victoria
  • Available via our Contact page

Last updated: 26 May 2026. These terms comply with the Competition and Consumer Act 2010 (Cth) and Australian Consumer Law.

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