Privacy Policy

MZMA Services ("we", "us", "our") is committed to protecting the privacy of our customers in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, store, and disclose your personal information.

1. Information We Collect

We collect personal information that you voluntarily provide when submitting a quote request, contacting us, or booking a service. This may include:

Name, phone number, and email address
Physical address and property details
Photos of your property or vehicle
Payment information for processed transactions

2. Purpose of Collection

We collect your personal information for the primary purposes of:

Providing quotes and service estimates
Scheduling and delivering cleaning and detailing services
Communicating about bookings, appointments, and service updates
Processing payments and maintaining financial records
Responding to customer inquiries and complaints

3. Disclosure of Information

We do not sell, trade, or rent your personal information to third parties. We may disclose your information only to:

Service providers who assist in delivering our services (e.g., payment processors)
Legal authorities when required by Australian law
Third parties with your explicit consent

4. Data Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. Your data is stored securely using industry-standard encryption and access controls. Personal information is retained only as long as necessary for business purposes or as required by Australian law.

5. Access and Correction Rights

Under the Privacy Act 1988, you have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate, outdated, or incomplete information
Lodge a complaint if you believe we have breached your privacy rights

To exercise these rights, please contact us using the details below.

6. Cookies and Analytics

Our website uses cookies and analytics tools (such as Google Analytics) to improve user experience and understand website traffic. You can disable cookies through your browser settings, though this may affect website functionality.

7. Cross-Border Disclosure

Some of our service providers (e.g., cloud storage, payment processors) may be located outside Australia. We take reasonable steps to ensure these providers comply with privacy obligations similar to the Australian Privacy Principles.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on our website with the revised "Last updated" date.

9. Contact Us

If you have questions, complaints, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Phone: 0468 691 073
Location: Shepparton, Victoria
Email: Available via our Contact page

This Privacy Policy complies with the Privacy Act 1988 (Cth) and Australian Privacy Principles. Last updated: 26 May 2026